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Ordering from us

I received a discount coupon from you, how do I use it?

Can I use several discount codes in one order?

Do you offer discounts for large orders?

Can I change or cancel my order?

I placed an order but never received a confirmation email from you. What do I do?


What payment methods do you accept?

I don't have a PayPal account, can I pay with my credit card instead?

What is the currency of the store? Can I pay in another currency?

I saw an item I liked in a newsletter you sent, when I clicked on it the price suddenly changed. Why has this happened?


How much do you charge for Shipping?

How long will it take until my order arrives?

How do I track my order?

How long do I wait until my order is sent out?

How do I know if my items have been shipped or not?

Can you ship to my country?

Where are your items shipped from?

Can I change my shipping address?

My package is stuck in customs. What can I do?

I tracked down my order and the status says Return to Sender, what should I do?

The tracking site says Delivered but I haven’t received my order yet.

I ordered more than one item but have only received one of them. Why?


What if I receive a damaged / faulty product?

What if I am unhappy about my order and want to return it for a refund?