Help Center

FAQ

Ordering from us

How do I place an order?

Can I change or cancel my order?

I received a discount coupon from you, where do I enter it?

What if I receive a damaged or wrong product?

I placed an order but never received a confirmation email from you. What do I do?

Payments

What payment methods do you accept?

I don't have a PayPal account and don't want to open one, can I pay with my credit card?

What is the currency of the store? Can I pay in another currency?

Shipping

How much do you charge for Shipping?

How long do I wait until my order is sent out?

How long will it take until my order arrives?

How do I know if my items have been shipped or not?

How do I track my order?

Can you ship to my country?

Where are your items shipped from?

Can I change my shipping address?

My package is stuck in customs. What can I do?

I tracked down my order and the status says Return to Sender, what should I do?

The tracking site says Delivered but I haven’t received my order yet.

I ordered more than one item but have only received one of them. Why?

Returns

What if I need to return something?